1. Customer Grievance Mechanism
MUNAUGHT PRIVATE LIMITED is committed to resolving customer grievances efficiently, transparently, and in compliance with the Information Technology Act, 2000 and applicable consumer protection rules.
2. Grievance Officer Details
Grievance Officer: [INSERT NAME]
Designation: [INSERT DESIGNATION]
Official Email: [INSERT OFFICIAL GRIEVANCE EMAIL]
Telephone: [INSERT PHONE IF APPLICABLE]
Postal Address: 100 KVA Sub-Station, Zadipora (B), Halmathpora, Halmatpora, Kupwara, Jammu & Kashmir – 193222, India.
3. How to File a Complaint
Customers should submit grievances via email to [INSERT OFFICIAL GRIEVANCE EMAIL] with:
- Full Name & Registered Console Email
- Customer / Account Identifier
- Order / Invoice Number (if applicable)
- Clear, comprehensive description of the grievance
- Relevant supporting documentation or screenshots
4. Grievance Categories
- Payment and invoice discrepancies
- Domain registration or transfer failures
- Refund and cancellation requests
- Account access and security concerns
- Privacy and data handling inquiries
5. Resolution Timelines
Grievances will be acknowledged within 48 hours of receipt and addressed in accordance with internal escalation workflows and statutory timelines.