1. General Principles
At MUNAUGHT PRIVATE LIMITED, we strive to deliver transparent, reliable digital services. Refund eligibility depends on the type of service purchased, execution status, upstream provider policies, the timing of the request, and applicable consumer protection statutes.
2. Domain Name Registrations
Before a domain registration order has been submitted to and processed by the authoritative registry, cancellation and full refund may be feasible.
Once a domain registration has been completed by the authoritative registry/registrar, domain registration fees are strictly non-refundable. Registry transactions are irreversible and consume registry fees immediately upon issuance.
3. Domain Renewals
Completed domain name renewals submitted to and confirmed by registries are non-refundable.
4. Domain Transfers
Domain transfer fees become non-refundable once the transfer request is submitted to the registry or gaining registrar, except where the transfer fails due to technical failure on our end without completion.
5. Failed Domain Orders
If payment is successfully deducted but MUNAUGHT is unable to complete the domain registration due to race conditions or registry restrictions, and no alternate domain is chosen, a 100% refund of the eligible amount will be issued.
6. Cloud Hosting & Server Infrastructure
Hosting plan refunds depend upon the specific plan purchased, operational tenure, and any money-back guarantee terms expressly stated at the time of purchase. Setup fees, add-on IP addresses, and custom configuration costs are non-refundable.
7. SaaS Subscriptions
Cancellation of recurring SaaS subscriptions prevents future billing cycles. Subscription periods already commenced or utilized are non-refundable unless required by applicable consumer protection laws.
8. Custom Software & Engineering Projects
Payments for custom software development, digital consulting, sports technology deployments, and milestones already commenced or completed are non-refundable unless otherwise stipulated in the specific written Statement of Work (SOW).
9. Duplicate or Erroneous Payments
Verified duplicate payments caused by gateway or network timeouts will be fully refunded to the original payment source after reconciliation.
10. Refund Method & Processing Time
Approved refunds are credited directly to the original payment method (Credit/Debit Card, UPI, Net Banking, or Payment Gateway Account). Processing typically takes 5 to 7 business days depending on banking channels.
11. How to Submit a Refund Request
To request a refund, email info@munaught.com with the following details:
- Order / Invoice Number
- Customer Full Name & Registered Email
- Service or Domain Name
- Transaction ID / Gateway Reference
- Specific Reason for Refund Request
Security Warning: Never send passwords, debit/credit card PINs, CVVs, or full card details in your refund request email.