Privacy Policy

1. Introduction

MUNAUGHT PRIVATE LIMITED ("MUNAUGHT", "Company", "we", "us", or "our") respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how MUNAUGHT collects, uses, processes, stores, shares and protects personal information when you access or use our website, applications, platforms, products and services.

It applies to:

• munaught.com and associated digital portals
• MUNAUGHT customer accounts and console interfaces
• Domain registration, transfers, renewals and management
• DNS management systems
• Web hosting and managed cloud infrastructure
• Business email services and SSL certificates
• Software as a Service (SaaS) and sports technology platforms
• Technology consulting, custom development, and digital solutions

2. About MUNAUGHT

3. Information We Collect

We collect information in several categories to deliver high-performance sports technology, domain management, and cloud infrastructure:

Personal and Identity Information

• Full name and legal identity
• Username and account credentials
• Organization, sports federation, club or business name
• Designation / role within the organization
• Identity verification documents where required by registry regulations or financial compliance

Contact Information

• Official email address and secondary notification contacts
• Mobile, telephone or telecommunication contact numbers
• Postal mailing address, operational address, and billing address

Account Information

• Account identifiers and encrypted authentication credentials
• Multi-factor authentication (MFA) settings and security tokens
• Console logs, audit trails, and authorized user activity records

Billing and Transaction Information

• Billing contact name, organization, and invoicing address
• Tax identification information (such as GSTIN where supplied by the customer)
• Order histories, invoice numbers, transaction references, and payment confirmation status

Domain Registration Information

• Registered domain names and associated TLDs
• Registrant name, organization, email, telephone number, and physical address
• Administrative, Technical, and Billing contact records
• Authoritative nameserver configurations and domain verification codes

Technical Information

• IP addresses, browser client fingerprints, and operating systems
• Device hardware profiles, language preferences, and time zone attributes
• Referrer URLs, accessed API endpoints, timestamps, and session durations
• System error diagnostics, performance metrics, and security anomaly logs

Communications

When you contact our technical support, sales, or administrative teams, we retain copies of communications, attachments, support ticket histories, and resolution records to ensure continuity of service.

4. How We Use Information

MUNAUGHT uses collected information for lawful and legitimate purposes, including:

• Creating, provisioning, and maintaining customer console accounts
• Executing domain registrations, renewals, and registrar transfer requests
• Routing DNS queries and configuring cloud hosting server environments
• Issuing SSL certificates and routing enterprise email communications
• Processing service orders, issuing automated invoices, and verifying transactions
• Delivering 24/7 technical customer support and ticket resolutions
• Detecting, investigating, and mitigating cyberattacks, malware, phishing, and infrastructure abuse
• Transmitting transactional service alerts, renewal notices, and critical security warnings
• Evaluating system metrics to improve our sports software architecture and platform speed
• Satisfying statutory obligations, accounting mandates, and law enforcement directives

5. Legal Basis / Lawful Processing

Depending on applicable regulatory frameworks, processing is executed under the following lawful grounds:

• Contract Performance: Processing necessary to fulfill domain registrations, hosting contracts, or SaaS subscriptions.
• Legal Obligation: Compliance with Indian corporate laws, tax mandates, and regulatory registry agreements.
• Legitimate Interests: Protecting network security, combating fraudulent transactions, and preventing abuse.
• Consent: Where explicitly sought for optional marketing communications or specialized data processing.

6. Domain Registration Data

Domain registration requires specific registrant details to be transmitted to upstream accredited registrars, registry operators (such as NIXI for .IN domains, Verisign for .COM, or other ccTLD/gTLD operators), reseller platforms, and WHOIS/RDAP directory databases in compliance with ICANN and registry policies.

Different top-level domains (TLDs) enforce varying privacy protection and public WHOIS disclosure rules.

7. Payment Information

Online financial transactions are processed securely through certified third-party payment gateways (e.g., Razorpay, Stripe, PayPal). MUNAUGHT does not store full credit/debit card numbers, CVV codes, or net banking authentication credentials on its servers.

8. Third-Party Service Providers

We may engage trusted third-party providers to execute specific infrastructural operations, including domain registrars, registries, DNS networks, cloud server data centers, email delivery relays, security monitoring networks, and payment processors.

9. Multiple Domain Providers

To preserve high availability, business continuity, and competitive registry access, MUNAUGHT collaborates with multiple domain registrars and registry backends based on availability, technical requirements, and regulatory compliance.

10. International Processing

Certain infrastructure components, DNS networks, and upstream registries operate globally and may process data outside India. Where cross-border data transfers occur, MUNAUGHT adheres to standard contractual safeguards and applicable legal requirements.

11. Data Retention

Personal and transactional records are retained for the duration of the active service relationship and for subsequent statutory retention periods required under Indian tax, corporate, cybersecurity, and contract enforcement statutes.

12. Security Safeguards

MUNAUGHT implements rigorous technical and organizational controls, including TLS/SSL encryption in transit, salted password hashing, role-based access control, multi-factor authentication, perimeter firewalls, automated vulnerability scanning, and isolated data backups. However, no internet transmission can be guaranteed 100% immune from security risks.

13. Cookies & Tracking Technologies

We use essential cookies for authentication and session management, functional cookies for preferences, and analytical cookies for performance monitoring. Please review our Cookie Policy for detailed management options.

14. Marketing Communications

Customers may opt out of promotional emails at any time via the unsubscribe mechanism or account preferences. Essential transactional notices (invoices, domain expiry warnings, security alerts) will continue to be delivered.

15. Individual Data Rights

Subject to applicable law, users may request access, correction, or updating of their personal data, or submit privacy grievances by contacting our official privacy desk.

16. Children's Privacy

Our platforms are designed for sports organizations, businesses, and individuals with legal contracting capacity. We do not knowingly collect personal data from minors where prohibited by applicable law.

17. Data Incident Response

In the event of a verified data security incident impacting personal data, MUNAUGHT will investigate, take immediate containment measures, and notify affected parties and regulatory authorities as required by law.

18. Third-Party Links

Our website may contain links to external third-party sites. MUNAUGHT is not responsible for the privacy practices or contents of third-party domains.

19. Policy Updates

This Privacy Policy may be updated periodically to reflect evolving services and legal requirements. Revisions will be published with updated "Effective Date" and "Last Updated" timestamps.

20. Official Privacy Contact

For privacy inquiries, data rights requests, or regulatory communications, contact us at:

• Company: MUNAUGHT PRIVATE LIMITED
• Privacy Contact: [INSERT OFFICIAL PRIVACY EMAIL]
• General Email: info@munaught.com
• Postal Address: 100 KVA Sub-Station, Zadipora (B), Halmathpora, Halmatpora, Kupwara, Jammu & Kashmir – 193222, India.